Physically is a very good apartment hotel. two things made us frustrated and annoyed:
1. Location on the gmap/website. WRONG by 3 blocks. We were dropped off 3 blocks away, with luggages. No taxi around. We tried to call. Can't speak English clearly. At the end we had to walk 3 blocks, and asked around..wasting 2 hours
2. I have booked WITH BREAKFAST. And the restaurant insisted that I only got 1 person per ROOM. Who in the right mind booked 1 breakfast for 2 people in the room?
And..for this kind of hotel rate, we need to haggle about 1 breakfast per room? at the end the front desk/ manager got the right solution after taking care of this issue for 15 minutes.
The staff tried his best, esp. the gentleman called Maher? who helped us with Didi.
But staff's English profiency need to be improved. Can't always resort to translation apps.
I stayed at Fraser hotels in Chengdu and other cities. Very happy. This one is yet need to be improved.
Rooms are good. Resto's staff and service are very good. Ambience needs to be improved. Feel like not-yet-ready hotel.
Location is excellent, only few minutes to expo venue.
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